Refund policy
Return & Refund Policy
Thank you for shopping with MT Goods Co.
We want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.
Returns
You have 14 days from the date of delivery to request a return. To be eligible, the item must be unused, in its original condition, and in its original packaging.
To start a return, please contact us with your order number and reason for return.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or damaged items not due to our error
- Items without original packaging
- Final sale items
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.
Exchanges
We currently do not offer direct exchanges. If needed, please return the item and place a new order.
Contact Us
If you have any questions about your return, please contact us at:
mtgoodsco@gmail.com